Privacy Policy

Required Data

In accordance with the requirements of the General Data Protection Regulation (GDPR - General Data Protection Regulation (EU) 2016/679 for the processing of personal data and the free movement of such data, vitamin-shop.com is obligated to manage the personal data you provide to us safely and only for the specified purposes.

vitamin-shop.com is a Data Controller for the personal data you (the data subject) transmit to us.

Why We Need Your Data

We need your personal data to provide you with the Services for the following purposes:

• To process your order and deliver the desired products and services;
• To evaluate the products and services we provide to you;
• To give you access to the site's functionalities as a registered user;
• To manage the site;
• To analyze and improve the site, our commercial offer, and the advertising we carry out;
• To give you the opportunity to participate in contests and promotions;
• To send you non-commercial or administrative messages (regarding changes to the site, user account, etc.);
• To send you promotional offers, advertising messages, and marketing related to the activity of vitamin-shop.com if you have agreed to this.

What We Will Do With The Data

Your personal data is processed at the company's headquarters. The hosting and storage of your data take place on the territory of Romania.

We may provide your personal data to other companies with which we are in a partnership, but only under a confidentiality agreement from them and only for the purposes mentioned in this document. The information requested in the case of online payments falls under the usage conditions of the payment processors, and vitamin-shop.com will not request or store any details regarding your card.

We will disclose information if it is justified to protect ourselves against fraud, defend our rights or property. It may also be necessary to disclose your information to comply with legal obligations to respond to legal requests from authorities. Your personal data will only be disclosed when we believe in good faith that we are obligated to do so by law.

How Long We Keep The Data

We will store your information as long as required by law. If there is no legal requirement, we will store it only as long as necessary to provide you with our services. Based on a request sent to vitamin-shop.com by email to contact@vitamin-shop.com or using the options available in the user account on the site, you can request the cancellation of the user account and the deletion or anonymization of the data.

Any personal data we hold for marketing purposes will be kept until you notify us that you no longer wish to receive this information.

Your Rights

If you believe that any personal data we hold about you is incorrect or incomplete, you have the right to request to consult, rectify, or delete this information. You can contact us for this purpose by email at contact@vitamin-shop.com.

If you wish to complain about how we have handled your data, please contact us by email at contact@vitamin-shop.com. We will review your complaint and work with you to resolve the issue.